If within the warranty time limits described below, a product or any of its components fail, the original user-owner must contact an authorized Pelton & Crane dealer with the product sale and service records. Should the dealer not be able to complete the repair, the dealer may contact Pelton & Crane for disposition. The product’s model and serial number, the installation date and the Pelton & Crane invoice number must be furnished. Transportation charges to and from Pelton & Crane, if necessary, must be paid by the dealer. If upon receipt at the factory, an examination reveals faulty or defective original parts, materials, or workmanship, Pelton & Crane will, at its sole discretion, rebuild or replace.
This warranty does not cover damages caused by misuse, abuse, accident, neglect or damage caused by the use of replacement parts which were not manufactured or distributed by Pelton & Crane. Usage of Replacement Parts not manufactured or distributed by Pelton & Crane will nullify this warranty. Unauthorized alterations or repairs made outside of the Pelton & Crane factory will nullify this warranty.
CHAIRS, STOOLS & DELIVERY SYSTEMS
All chairs, stools and delivery systems sold and installed by authorized Pelton & Crane dealers are warranted to be free from defects in parts, workmanship and materials for five (5) years from date of purchase. Upholstery is warranted for a period of one (1) year from date of purchase, except non-standard colors which are not warranted. The warranty excludes normal expected service items such as but not limited to: filters, o-rings, hoses, HVE valves, SE valves, water valves and syringes. The warranty excludes add-ons such as scalers, electric motors, cameras, and monitors.
Add-on accessories carry their own specific manufacturer’s warranty. Acteon warrants the SP Newtron Scaler, Mini LED Curing Light and SOPRO 717 Intraoral Camera for a period of one (1) year. Richardson Electronics warrants the Flat Screen Monitor for a period of one (1) year. KaVo warrants the ELECTROtorque TLC Electric Motors for a period of three (3) years. KaVo also warrants all handpiece attachments for a period of two and one half (2.5) years. Kinetics warrants the Light Source Tubing Control for a period of one (1) year. Kinetics warrants the Light Source Tubing for a period of six (6) months. Lamps are warranted to be free from manufacturing defects in material and workmanship at the time of installation in an electrical circuit having the correct characteristics. The useful life of lamps is not covered under warranty. Contact Customer Service for information on CAL133 flammability requirements.
LIGHTS AND CABINETRY
All lights and cabinetry sold and installed by authorized Pelton & Crane dealers are warranted to be free from defects in parts, workmanship and materials for one (1) year from date of purchase. Excludes normal expected service items such as but not limited to: Lamps & lens shield. The Helios 3000 has an additional 5 year powertrain warranty that covers the core LED technology components within the operating light engine. Included within the powertrain warranty are the metal core board which houses the LED¹s, the mixing rod, diffuser and product circuit board.
Delta sterilizers sold and installed by authorized Pelton & Crane dealers are warranted to be free from defects in parts, workmanship and materials for three (3) years from date of purchase. During the first six (6) months of the warranty period, Pelton & Crane will provide a full replacement of the sterilizer, provided the product failure was due to defects in parts, workmanship or materials. Authorization for full replacement will be determined by Pelton & Crane Technical Service. During the remaining thirty (30) months of the warranty, Pelton & Crane will replace any defective part at no charge, provided the product failure was due to defects in parts, workmanship or materials. Excludes normal expected service items such as but not limited to: filters, door gasket and solenoid plunger. As stated above, there is no warranty offered if non-Pelton & Crane parts are used.
Replacement parts and accessories are warranted for a period of ninety (90) days after purchase from Pelton & Crane. Repairs or replacements shall not interrupt or prolong the term of the original warranty.
CURING LIGHTS, SCALERS & CAMERAS
For any Acteon Curing Light, Scaler, or Intraoral Camera, please contact Acteon directly for all warranty and/or service issues or questions.
VISTA RESEARCH GROUP PRODUCTS
VRG shall warrant its dental waterline treatment systems and other systems for a period of two (2) years from the date of installation, or thirty (30) months from the date of manufacture, whichever comes first. Treatment filtration elements subject to varying types of water conditions are not warranted for performance due to fouling by local water conditions but are warranted for defects in materials and workmanship. Please see owner’s manual for additional warranty details and exclusions.
Pelton & Crane will not be responsible for dealer or service company labor charges, or shipping costs. Claims for shipping damage must be filed with the carrier. THIS WARRANTY IS VALID ONLY WHEN THE ORIGINAL OWNER-OPERATOR COMPLETES AND RETURNS THE WARRANTY REGISTRATION CARD PROVIDED WITH THE PRODUCT AT TIME OF PURCHASE OR WITHIN TEN (10) DAYS OF INSTALLATION.
No goods shall be returned without prior permission by Pelton & Crane. If permission is granted for the return of goods, the amount of credit issued, if any, will be at the sole discretion of the Pelton & Crane home office in accordance with established policies.
All goods returned to Pelton & Crane must have a Return Authorization (“RA”) number. An RA number is obtained via the RA database: www.pelton.net/ra and the form must be completed in full. An RA number is authorization to return goods to Pelton & Crane for evaluation only. RA numbers are valid for ninety (90) days. The decision to issue credit will be made upon evaluation of the returned goods.
If a return for credit is authorized, a 25% restock fee will be charged on all catalogued items and a 75% restock fee will be charged on all custom and/or special color orders. Goods can only be returned to Pelton & Crane for restock within one hundred and eighty (180) days of invoice date. The customer is responsible for any freight costs.
Pelton & Crane’s warranty policy can offer you years of worry-free protection. Our warranty is offered to original owner-operators who complete a warranty registration form.
Registering your products is quick and easy. After completing the form below, you will receive a warranty registration report to reference for future needs.