Customer Service:
1-704-588-2126
(8 AM - 6 PM EST)
margo.escartin@pelton.net

Customer Service Fax Orders:
1-800-659-7255

For questions not addressed below; call us at 1-800-659-6560, Monday through Friday from 8am-6pm Eastern Standard Time.

FREQUENTLY ASKED QUESTIONS

Click on any question below:

1. How do I check the ship date of my order?
2. How can I get the pro number or the tracking number for my shipment?
3. I need a part number and retail price on an item.
4. I need a copy of the MSDS sheet on Omnicleaner.
5. I need a copy of an invoice.
6. I need a copy of a sales order.
7. Can you please send me literature, catalog, color charts, templates?
8. I need an RA#
9. I need service on a particular piece of equipment in my office.
10. What is your street address? I need to send something back for credit or repair.
11. I need to check your lead time on a particular product.
    

ANSWERS

1. How do I check the ship date of my order?
If you can provide the Pelton & Crane sales order number from your acknowledgement, or your purchase order number, we will be glad to confirm your ship date.

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2. How can I get the pro number or the tracking number for my shipment?
E-mail us or call us and provide either your purchase order number or our sales order number and we can check that for you. You can call the freight lines and give them the pro number and they can track your shipment. Our customer service can check with UPS or Federal Express online and give you status of the shipment.

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3. I need a part number and retail price on an item.
If you have the part number, call or email us and we can give you the retail price. If you do not know the part number, call technical service at 1-800-659-5922 to find the part number. Once the part number is given, technical service can transfer you to customer service for the retail price.

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4. I need a copy of the MSDS sheet on Omnicleaner.
Click here to download the MSDS sheet for OmniCleaner

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5. I need a copy of an invoice.
Please provide us with the invoice number or your purchase order as well as your fax number and we can fax it to you. Or, you can click here to e-mail us the information and we will reply via e-mail.

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6. I need a copy of a sales order.
E-mail us your purchase order number or our sales order number as well as your fax number and we can fax it to you.

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7. Can you please send me literature, catalog, color charts, templates?
E-mail us and tell us which product you need literature for and provide us with your name and mailing address and we can mail this information to you.

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8. I need an RA#.
Click here for our Return Authorization form Please complete the online form and click the Submit button. Your RA# and form will be emailed to the address you provide.

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9. I need service on a particular piece of equipment in my office.
Click here to go to our Dealer Locator.

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10. What is your street address? I need to send something back for credit or repair.
11727 Fruehauf Drive, Charlotte, NC 28273

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11. I need to check your lead time on a particular product.
Please call us and give us the product and we will give you the lead time. Or, click here to download product lead times (PDF) which are updated weekly.

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